Eligibility checker
A few plain questions and a clear answer, with no account needed.
Case study · Government
One plain answer: do I qualify?
The Cost of Living Cash Credit pays eligible seniors and welfare recipients $100 a month. We built the portal that explains it, checks eligibility and takes registrations, alongside a rebuilt National Insurance website.
- 63,760+
- Pension recipients already eligible and registered
- 100 BBD
- Paid monthly for 12 consecutive months
The challenge
A new payment, a nation asking.
When a new benefit is announced, the phones ring. Most callers need one answer: am I covered, and do I have to do anything?
The Ministry of Finance and the NISSS needed that answer online, in plain language, for people who are not used to doing this kind of thing on a phone.
What we built
Built for the people who need it most.
Online registration
For those not already registered, a short form instead of a queue.
Dates and FAQs
Payment dates and answers to the questions the phones were getting.
Mobile first
Large type and simple steps, tested on the phones people actually use.
Accessible
Readable at any text size, usable by keyboard and screen reader.
A clearer NIS site
Services organised by who is asking: employees, employers, self-employed, pensioners.
More work
6 years of the Lab, in one videoUNDP Accelerator Lab: Accelerating Innovation for Resilience
The video marking six years of the UNDP Accelerator Lab for Barbados and the Eastern Caribbean: filmed, edited and animated by our team.
Read the case study
Barbados Business Desk and DriveFitt
A promotional video for the Barbados Business Desk with Early Health Group’s DriveFitt: cricket on the beach at sunset, Barbados from the air, and the conversation…
Read the case study
Gigabit Kids at the Science and Technology Festival
Gigabit Kids at the Science and Technology Festival 2023: the robotics, the young makers and the teachers behind them, and Cyber Attack, a game about staying…
Read the case studyHave a flow that needs untangling?
Thirty minutes with the people who would build it. No pitch.